In the case of a life-threatening emergency please call 000 or go immediately to your closest hospital’s Emergency Department.
Booking an appointment
Our most common appointments are 10-15 minutes long.
If you feel you need a longer appointment please ask at the time of booking. It may be helpful to state the reason for a special appointment but we respect your privacy and your right to keep your confidentiality.
We need to plan for some appointments (skin cancer surgery, hormone and contraception implants, vaccinations, medicals, health care plans, PAP smears) and these special cases have to be booked appropriately.
We try to get your appointment for a suitable time and often for the same day.
Every day we keep a number of appointment times for urgent appointments. These become available when the phones are switched on at 8am. If you are unable to get an appointment but feel you need to be seen, the receptionists can pass a message to your doctor and we will try to make arrangements for your care.
Please tell us if you need to book an interpreter.
If you have not been before, or have not been for many years you may need to allow more time. Your details will need to be updated before you see the doctor.
If you are a new patient with a complex history please book a long appointment.
We understand that your needs change and sometimes you need to cancel an appointment. Please contact us as soon as you can, so your time can be allocated to another patient.
Please note that repeated missed appointments may incur a missed appointment fee.
If you are running late for your appointment please ring to let us know so that we will still be expecting to see you or can attempt to re-schedule your appointment.
Phone: 9592 4999
We respect your information and confidentiality. Our practice follows the Australian Privacy Principles.
What this means is that your personal information is not shared with anyone except in the situations where a) you have authorised it in writing or b) it is essential to discuss your case with another health professional or c) it is required under Australian laws for law enforcement.
It is worth noting that no external organisation (hospital, medical clinic, Centralised Record system) can access the records held on our computers
Nursing Home Visits
Dr Hilton is involved in 7 day a week care at a local Nursing Homes: Brightwater in Waikiki.
In-hours home visits must be arranged in advance.
Many of our services are now privately billed however some patients qualify for bulk billing including all children and pension card holders, Veterans Affairs card holders and many concession card holders.
If you do not have a current Medicare number, you will be charged as a private patient and as such will need to pay on the day. This includes unregistered newborn babies and many overseas visitors.
Medicals for employment, insurance purposes, commercial driving licences and SCUBA are generally not covered by Medicare and as such need to be paid at the time of consultation. Prices can be obtained from the receptionist.
Special services are also charged on the day but may have medicare rebates that leave a gap. These can include Vasectomy, IUD and Implanon insertion, Intravenous iron infusion.
Please ask our friendly receptionists about consultation fees.
Where a fee applies we require that it be paid for on the same day as your appointment. We have an EFTPOS facility for easy payment and we can now also process Medicare rebates on the spot to be refunded straight into your account.
Please ensure that you bring a current Medicare card to your appointment.
The Emergency Department at Rockingham General Hospital is open 24 hours a day. It is located off Elanora Drive, less than a kilometre away.
Phone: 9599 4000
Dial a doctor also operates from Rockingham.
Visit http://dial-a-doctor.com.au or phone: 1300 030 030
Monday: 8am – 5pm
Tuesday & Thursday: 8am – 8pm
Wednesday & Friday: 8am – 4pm
Saturday, Sunday and Public Holidays: Closed
Phone: (08) 9592 4999
Fax: (08) 9592 3681
Address: Cnr Grange Drive & Ennis Avenue, Cooloongup, W.A. 6168