Over-the-phone consultations were brought in by Medicare over the COVID period, allowing for isolation and reducing exposure to viruses.
New changes to Medicare mean that you need to assign your medicare benefits to the doctor. This is complicated and may require your physical attendance. Go figure…
We can still consult over the phone outside medicare but this would entail a fee and there is no rebate back on it, so most people will need to come back to regular consults at the surgery.